Hamnavoe House (Stromness)

Coplands Road, Stromness, KW16 3BW. Telephone: 01856 850311

We are committed to creating a sensitive and caring culture based on empowerment where the well-being and quality of life for residents are of the utmost importance.

We aim to be focused on the continuing and changing needs of residents supported by comprehensive and inclusive individual care plans. Care plans are resident led with support from care staff, community nurses and other significant professionals together with families and where appropriate, friends. Care plans recognise the physical, spiritual and emotional needs of residents as well as addressing residents’ cultural and social aspirations.

Our philosophy recognises the five core values which underpin our practice, privacy, dignity, independence, choice and respect.  We recognise the importance of a culture where residents feel safe and empowered in making representations and if necessary complaints about the care they receive and where residents’ views, opinions and wishes are valued. We are committed to the development of practice and procedures that protect residents.

Family Atmosphere

Visitors are welcome at any time, we just ask that they sign in and out in the visitors book at reception in case of fire. Service Users are free to leave the building as you please, as long as you inform staff you are leaving (for health and safety purposes).

Caring for our residents are like members of our own family, and indeed that is the test we constantly apply. ‘Would this be good enough for our Mother, Father, Grandmother, Grandfather?' If the answer is no, then it is not good enough for our residents and we would take immediate steps to improve things. So please don’t hesitate to let us know how our service is doing.

Meal Times and Nutrition

The dining room is opened 24 hours and in addition to main meals provides light meals, snacks and drinks day and night. Meals are served in the dining room or where requested. All meals can be kept until service users are ready to eat. Residents are thus free to choose their meals and meal times to suit themselves without being subject to any routine.  

• Breakfast is served from 07:00 to 11:00. A cooked breakfast can be requested from 08:00.
• Lunch is from 12:00 to 14:00 and there is a choice of courses.
• Dinner is from 16:00 to 17:30.
• Suppertime trolley goes around 18:30 to 19:00.

Hot and cold drinks are served throughout the day and are also available on request. There is a range of snacks available in the chiller in the dining room at all times. Service users may help themselves or request staff to help them. Fresh meat, bread, fruit and vegetables are purchased on a daily basis locally and are of the highest quality. Special preferences and diets will be gladly addressed and accommodated. A bar service is available in the evening.

Fresh, home cooked meals prepared by our cooks daily in the home, are among the things residents like best about Hamnavoe House. Our beautiful restaurant-style dining serves delicious meals. Residents can enjoy full service or self-service if they prefer.

Daily Living Tasks

We have some basic routines but we try to make life as flexible as possible.

• You choose when you want to get up or have a shower or bath.
• Alcohol is allowed unless there are medical reasons it should not be.
• We provide a laundry service (we would ask that your clothes are all labelled before arriving).
• There is a pay phone available for use on the ground floor.
• There is a safe in the office where residents may keep their money and valuables. Each bedroom has a locked drawer for valuables.
• The staff are on duty 24 hours a day and are trained to look after your needs. They can assist you with bathing and using the toilet if you need help. Never be afraid to ask for help. There is a call system, which you can use to summon assistance should you need it. Staff will show you how to use it. Our domestic staff will keep your room clean and tidy and the laundry assistant will look after your clothing as required. 
• We have two cats called Lord Peter Armstrong and Nush, and three hens as residents pets. During the warmer months residents enjoy our large walled garden with patio and croquet lawn. For avid book readers, we have a selection of large print books available. We also have the local paper and magazines and the Orkney Talking Newspaper weekly.
• The hairdresser comes once a week, but if you prefer we can arrange to take you to a local hairdresser down the street.

Activities

Activities are available every day and Service Users are encouraged to keep up any outside interests. We run an activities club in the conservatory Monday, Wednesday and Friday mornings 09:00 to 12:00 which has a programme of organised activities.

We offer residents things to do and things to look forward to, from current events, discussion groups to special parties and events. Arts and crafts, Wii games are offered to encourage extremity movement, dexterity and competition. Music performances or group sing-a-longs, movies, trips to town, exercise classes and bingo are available weekly or twice weekly. 

We offer regular bus trips, and sometimes lunch out. We also plan special outings like trips to local events, agricultural shows, shopping week etc. Special activities are provided on occasions such as Christmas, Bonfire Night, Burns Night by our Social Club.

Religion

A religious service is held every Sunday afternoon. Three different parishes on a rotational basis take this weekly service.

Medical Services/Health Care

Residents have full access to all medical facilities. Community Nurses visit twice a week and can be contacted any other day if requested. As well as Doctors being on call, a weekly surgery is held at the home for residents. The home is also visited by the Chiropodist and Optician on a regular basis. Transport can also be provided for scheduled visits to outpatients clinics. Residents have the choice of self medicating if they wish, and on admission will be asked to complete a form stating their wishes in respect of this.

Finance

Small amounts of money (less than £100) can be deposited in our safe. The home cannot take responsibility for personal cash which residents hold themselves or amounts in excess of £100. We recommend that any significant amounts are left in the residents personal bank account. We make no direct charges for any of the services we provide ourselves including transport.