Complaints

In the event that you are unhappy with some aspect of our service provision you have the right to make a complaint as follows:

• For informal matters we can follow our internal complaints procedures.
• Make a complaint using the Orkney Islands Council’s formal complaints procedures.
• At any time you can make a complaint to the Care Inspectorate at Compass House, 11 Riverside Drive, Dundee, DD1 4NY. Telephone: 03456009527.

A link to the Care Inspectorate website can be found in the related sites section of this page.

Please contact us for further information on making a complaint.