Analogue Switch Off
Customers who want to keep a landline phone.
These changes have already started, but you don’t need to do anything until your provider contacts you to tell you your service is changing. Alternatively, if you want to move to a digital service now, you can do so by upgrading to a new phone and broadband package.
Once you have moved to a digital service, your landline phone will work in much the same way as it always has. If you have any issues, please contact your provider.
However, BT customers who don't have or want broadband will be moved to our new ‘dedicated landline service’, allowing customers to continue using their landline in the same way as they do today.
This service will be available from 2025 until 2030 and will keep customers connected to their existing service until they’re able to move over to Digital Voice or an alternative.
This system works in a similar way to the analogue technology but still allows BT to switch off the PSTN. New equipment installed at the local telephone exchange means no engineering visit is required and no change at the customer premises
