Trading Standards warns of number spoofing scam

Orkney Islands Council’s Trading Standards team is warning local consumers and businesses about the increased use of ‘number spoofing’ by scam callers, following an increase in local residents reporting suspicious calls.

Number spoofing is when the caller disguises the true number they are calling from.

One local resident was recently contacted regarding ‘suspicious activity’ on their account by a caller with a Scottish accent purporting to be from the Bank of Scotland Fraud Team. The number displayed on their phone was the same number that was found on the back of their bank card – 03457 213141.

After some discussion about ‘suspicious activity’ on their account, the resident was persuaded to move a five figure sum to a secure account using internet banking rather than visit their local branch, as the caller claimed the matter needed to be dealt with by the fraud team ‘immediately’.

Trading Standards Officer, Alison Campbell, advises: “With number spoofing, the scammer is quite likely to draw your attention to the number, in order to gain your trust. If you are in any doubt about a caller’s intentions, you should hang up and wait five minutes before calling your bank (or whichever organisation is claiming to call you). If possible use another phone - but if you don’t have another phone, make sure the line is clear and you hear a dial tone before you call.”

Trading Standards also advises to always be wary about:

• Being asked to provide any secure information such as your PIN, account numbers, etc by an unsolicited caller.
• Being asked to move money into another account in order to keep it secure.
• Being persuaded not to contact your local branch or to call the bank.
• Being told the number the person is calling from is the same as the number on your card – a genuine caller from your bank would have no need to draw your attention to this.

To report instances of number spoofing contact Action Fraud at https://www.actionfraud.police.uk/ or contact the Council’s Trading Standards on 01856 873535 or by email.