Join the 7,000 local folk using MyOrkney and mygovscot to request it, report it and pay it 

Local people are being urged to sign up for a mygovscot account for a quicker and easier way to report issues and request services from Orkney Islands Council. 

Signing up for a mygovscot account means you can quickly pay for or request Council services and report issues – and, for some services, get automatic updates – via the ‘MyOrkney’ section of the Council website. 

Through MyOrkney, you can for example: 

• report a pothole or road defect 
• request a replacement wheelie bin 
• report a missed bin collection 
• make a payment to the Council such as rent, council tax, non-domestic rates, and invoices  
• let us know about a faulty streetlight 
• request a communal grit bin 
• report a waste or weed issue in a public place - and more. 

More than 7,150 people in the Orkney Islands Council area are already registered for a mygovscot account. Nationally, there are 2.5million users.

All 32 councils across Scotland are using mygovscot to enable their citizens to access online public services. 

The mygovscot platform also provides authentication and identity verification for online National Entitlement Card applications through getyournec.scot and supports other platforms such as tellmescotland.gov.uk – Scotland’s portal to discover and set alerts for public notices – and Young Scot cards.  

Sign up at https://signin.mygovscot.org/home/  

Catherine Foubister, OIC’s Customer Services Manager, said: “Anyone can report an issue or request or pay for a service any time on our website, through the MyOrkney link. 

“Using MyOrkney really does help your community - it means issues are properly captured and can be traced. It links into the same system our customer service staff use when they record an issue on your behalf and direct it to the team who can help. 

“You can use MyOrkney as a guest – but signing in with a mygovscot account means you can easily look back on what you’ve been in touch with us about, and we can readily update you as your contact details are held securely by mygovscot. 

“Overall it means more information and a seamless service for our customers, and less duplication for Council teams – a win for everyone. 

“You can also pass on a compliment or suggestion for a service – this helps the Council gauge if services are meeting your needs, or if there’s an issue which we could look at smoothing out.”  

mygovscot myaccount allows people living in Scotland to set up an online account that can be used across multiple organisations to access an increasing range of online public services, such as paying council tax or requesting a parking permit.   

Since its launch by the Improvement Service ten years ago, mygovscot myaccount has gone from strength to strength and continues to expand to new organisations and new functions. The platform is now being used by more than 50% of the eligible population in Scotland, a massive increase from the 19,000 accounts in use at the end of 2014. 

Forty organisations are currently live with mygovscot myaccount, including all 32 councils across Scotland who use it to enable their citizens to access online public services.