Inspectors find “dedicated and compassionate staff” at Sunnybrae Centre

Staff at the Council’s Sunnybrae Centre Housing Support Service have been described by Care Inspectorate inspectors as “dedicated and compassionate” showing the people they cared for “dignity and respect”. 

An unannounced inspection was carried out at the Eunson Kloss housing support and care at home service by two inspectors between 16-18 July this year. The service supports older adults living in 24 different households located next to a core building, which is staffed. 

A recent recruitment initiative had been beneficial for the service, inspectors found. 

Key messages from the inspection: 

• The staff team were committed and knew people well.  
• The staff team were working well together to promote a positive experience for individuals. 
• People had access to a range of activities and local community links based on their preferences. 
• Quality assurance and improvement was well led. 
• A previous requirement around management arrangements has been met. 

Inspectors evaluated as follows: 

The inspectors stated: “One person told us 'the staff are fantastic, attentive and they listen to us'. This helped to make people feel valued. Staff responded to changes in health care needs and liaised with external health professionals. This helped to keep people well. When additional needs had been identified, such as infection, the service worked with external professionals. This allowed the staff to monitor progress and highlight any concerns when required. 

“Medication was managed well, and individuals were supported to take the right medication at the right time. Staff commented that they were feeling much more confident in this area. This ensured that medication practice is safe and consistent within the service. 

“People were supported to maintain relationships with those important to them. One person told us 'the staff took the time to help my mum to get ready for a special family dinner, they didn't have to do this'.” 

People spoke positively about the management team who were responsive, approachable and supportive, working well together and sharing the same goals, the inspectors continued. 

Inspectors said: “This had resulted in improved staff morale within the service.” 

Overall, the service kept clear and accurate records of care delivered and what this meant for individuals. These were used to share information with external professionals and evaluate care arrangements. This helped ensure that people were receiving the right care for them, the report detailed. 

Read the full report: https://www.careinspectorate.com/